Company Cortex is a RAG-powered AI knowledge base that turns your documents, policies, and procedures into instant, accurate answers for staff and customers alike.
Without Company Cortex
With Company Cortex
Six capabilities that transform how your team accesses and uses knowledge.
Ask a question in plain English and get an accurate, sourced answer in under two seconds. No more digging through folders or waiting for colleagues.
Upload new documents or update existing ones and the knowledge base re-indexes automatically. Your AI always has the latest information.
Your data never leaves your environment. Role-based access controls ensure people only see what they should. Full audit logging of every query.
PDFs, Word documents, spreadsheets, emails, web pages, CRM notes — Cortex ingests them all and makes every piece of information searchable.
New starters query the knowledge base like a patient, expert colleague. Onboarding time drops from months to days with guided learning paths.
Deploy a customer-facing version so clients get instant answers to common questions. Reduces support tickets by up to 60% while improving satisfaction.
At its core, Company Cortex uses a technique called Retrieval Augmented Generation (RAG). In plain English, the AI does not guess answers from memory — it actively searches your actual documents, finds the most relevant passages, and constructs an answer using only that verified information. Every response includes citations so you can trace exactly where the answer came from.
<2s
Average answer time
60%
Support tickets reduced
95%+
Answer accuracy
Traditional chatbots rely on pre-written scripts or general-purpose AI models that hallucinate — confidently stating things that simply are not true. RAG eliminates this entirely by grounding every answer in your verified source material. If the information is not in your knowledge base, Cortex tells you honestly rather than fabricating a response.
“This is the difference between a party trick and a genuine business tool.”
“Makes up plausible-sounding answers with no source verification. Staff lose trust, customers get wrong information.”
→ Hallucinated responses, compliance risk, eroded confidence
“Retrieves verified passages from your actual documents and cites every source. Admits when it does not know.”
→ Accurate answers with citations, full audit trail, growing trust
Your business data is your most valuable asset, and we treat it accordingly. Company Cortex runs within a secure, isolated environment. Documents are encrypted at rest and in transit. Role-based access controls ensure that junior staff, senior management, and external customers each see only the information appropriate to their role. Every query is logged for compliance and audit purposes.
Internal staff tool: Your team asks questions like "What's our returns policy for damaged goods?" or "How do I process a BACS refund?" and gets an accurate answer in seconds, with a link to the source document. No more emailing colleagues or hunting through SharePoint.
Customer-facing FAQ bot: Embed Cortex on your website and let customers find answers to common questions without waiting for a support agent. Product specifications, delivery timescales, warranty terms — all answered instantly, 24/7.
Onboarding accelerator: New starters query Cortex as if it were a patient, knowledgeable colleague. Company processes, software guides, HR policies — everything a new hire needs to become productive, available on demand from day one.
Company Cortex integrates seamlessly with Amplio, our unified communications platform. This means your AI agents pull verified answers from Cortex during live customer conversations across email, SMS, WhatsApp, and voice. The result is consistently accurate responses at scale — without human bottlenecks.
A structured four-phase approach from audit to ongoing refinement.
We map your existing knowledge assets — documents, policies, procedures, FAQs, CRM notes — and identify gaps and priorities.
Your documents are processed, chunked, and embedded into a vector database. We handle all formats: PDF, Word, Excel, HTML, and more.
We configure retrieval parameters, test accuracy against real-world questions, and refine until answers are consistently reliable.
Deploy to your team (and optionally customers), monitor usage patterns, and continuously improve accuracy based on real queries.
RAG Architecture
Retrieval-augmented generation
Vector Database
Semantic search at scale
Document Processing
Multi-format ingestion
Access Controls
Role-based permissions
API Integration
Connect to existing systems
Analytics Dashboard
Usage and accuracy metrics
Multi-Format Support
PDF, Word, Excel, HTML
Version Control
Track document changes
Includes knowledge audit, data ingestion, AI configuration, deployment, and ongoing refinement. Custom enterprise pricing available for larger knowledge bases.
All plans include 30 days of post-launch support and accuracy monitoring.
Extremely secure. Your data is encrypted at rest and in transit, stored in an isolated environment, and protected by role-based access controls. We never use your data to train external models. Full audit logging is included for compliance.
We support all major business document formats including PDF, Microsoft Word, Excel, PowerPoint, plain text, HTML, and CSV. We can also ingest content from web pages, CRM systems, and email archives.
Company Cortex uses retrieval-augmented generation, meaning every answer is grounded in your actual documents — not generated from memory. Each response includes source citations. During setup, we test extensively against real-world questions and tune until accuracy consistently exceeds 95%.
You can upload updated documents at any time and the system re-indexes automatically. We also offer scheduled sync options for systems like SharePoint, Google Drive, and CRM platforms, so your knowledge base always reflects the latest information.
Absolutely. We can deploy a customer-facing version with its own access controls and curated knowledge set. Customers get instant answers to product questions, delivery queries, and policy information — reducing support tickets significantly.
Start with a free growth audit. We'll show you exactly where AI can drive revenue for your business.
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