Email, SMS, WhatsApp, voice, Instagram and web chat all in one customer timeline. AI handles the first reply, qualifying, routing and follow-up, so your team can focus on the conversations that need a person.
Six AI agents, one unified platform — calls, messages, follow-up and handover in one place.
Email, SMS, WhatsApp, voice, Instagram, and web chat — all in one place. No more switching between platforms or losing track of conversations.
Six focused roles can handle agreed nurture, support, engagement, appointment, follow-up and retention jobs across your pipeline.
Where configured, common enquiries can be answered, qualified and routed outside working hours, with clear human handover rules.
The right message reaches the right person automatically. AI triages and routes conversations based on intent, urgency, and context.
Approved conversation history can stay attached across connected channels, giving your team more context and reducing avoidable repetition.
Track available response, conversion, agent and channel data in one current reporting view.
For most growing businesses, customer communication is a patchwork of disconnected tools. One platform for email, another for SMS, a third for WhatsApp, a separate phone system, and social media messages that nobody checks until Monday morning.
“Every gap is a lost lead. Every delayed response is revenue walking out the door.”
Amplio connects the channels your business actually uses into one customer timeline, then assigns agreed jobs to specialised agents. The aim is simpler triage, faster response and a visible handover when a conversation needs a person.
“Five platforms, three logins, messages slipping through the cracks. Your team spends more time switching tabs than closing deals.”
→ Leads go cold. Customers repeat themselves. Revenue leaks.
“One inbox, one timeline, one source of truth. AI handles the routine. Your team handles the relationships.”
→ Faster responses. Cleaner handover. Fewer missed enquiries.
Amplio deploys six purpose-built AI agents — each dedicated to a specific stage of the customer journey. Where configured, they can cover agreed first-response and follow-up jobs outside normal working hours.
The Lead Nurture Agent reviews new enquiries, applies agreed qualification rules and moves them into your pipeline for prompt follow-up. The Support Agent handles routine questions — opening hours, pricing queries, order status — from approved sources, freeing your team for high-value conversations.
The Engagement Agent keeps conversations alive, re-engaging prospects who have gone quiet with timely, personalised follow-ups. The Appointment Agent books meetings directly into a supported calendar without the usual back-and-forth. The Follow-Up Agent runs the approved sequences attached to agreed pipeline stages. And the Retention Agent can flag agreed risk signals and trigger approved win-back sequences.
Amplio is designed for the realities of UK SMEs. Our AI understands British English, regional nuances, and the communication preferences of UK consumers. Implementation timing depends on the channels, data and approvals involved. Supported conversations can be logged and, where agreed, transcribed and analysed to give the team a clearer customer history.
1
Customer timeline across channels
Set
Coverage matched to your hours
6
Focused roles for agreed jobs
The value comes not from replacing the human touch, but from making it possible for your team to focus on the conversations that need judgement. Routine jobs follow agreed rules, while exceptions stay visible for a person.
From first conversation to a tested, approved customer journey.
We audit your current communication channels, identify gaps, and map your ideal customer journey across every touchpoint.
We connect your email, phone, SMS, WhatsApp, Instagram, and web chat into the unified platform with your existing CRM.
Each AI agent is configured with your brand voice, FAQ knowledge, pricing, and escalation rules. We test exhaustively before launch.
Go live with an agreed monitoring window. We review real conversations and adjust behaviour within the approved scope.
We scope the channels, inboxes, handovers and reporting around the customer journey you actually need. Platform, messaging and usage costs are itemised before work starts.
Start with the smallest connected workflow that removes a real response gap.
Amplio supports email, SMS, WhatsApp Business, voice (inbound and outbound), Instagram DMs, and web chat. We're actively adding new channels — if you need a specific platform, let us know during discovery.
Timing depends on the channels, phone and messaging approvals, existing systems, data quality and test cases. We agree the launch scope and timeline after mapping the journey.
No — Amplio supports your team, it doesn't replace them. AI handles routine first response, triage, routing and follow-up, freeing your team for complex, high-value conversations. Every AI interaction includes a clear human handover path.
Often. We first check the CRM, available API or connector, permissions, data model and handoff requirements. Any platform limitations or extra costs are confirmed before build.
Agents use configurable escalation rules. When a query falls outside the approved knowledge or meets a handover condition, the workflow alerts or routes it to the agreed person with the available conversation context.
Before you commission the work
A shared inbox makes conversations easier to see. A connected workflow also needs rules for ownership, next actions and handover between channels. Map one enquiry from its first message to its outcome: where does context disappear, who responds and what happens if they are unavailable? Use those gaps to define the setup you need.
Tell us what's slowing you down. We'll help you find the first targeted improvement.