Evidence room
Measured workflow
Phone enquiries were arriving faster than the team could qualify, route and follow up during busy periods.
Built a lead-handling workflow with voice intake, booking support and follow-up across SMS and WhatsApp.
Voice AI
call intake and routing
Follow-up
SMS and WhatsApp flows
Reporting
missed-enquiry visibility
Measured workflow
Past clients, onboarding tasks and follow-up reminders were spread across disconnected systems.
Designed a CRM reactivation and onboarding workflow with clearer handover points, task routing and dashboard visibility.
CRM
reactivation workflow
Automation
onboarding task routing
Dashboard
pipeline and follow-up view
Measured workflow
Product discovery, campaign reporting and follow-up were not joined up clearly enough to guide spend decisions.
Improved the commerce journey with cleaner landing pages, channel tracking, product-content structure and enquiry follow-up.
Commerce
landing and product pages
Attribution
campaign and source tracking
Search
SEO and AEO foundations
Some examples are anonymised at our clients' request. We only publish named metrics where the source and permission are clear.