AI intake
Voice and chat workflows
Case study
Cellbot
From repair enquiry to quote, booking and customer tracking. A software product designed and built by Ampliflow.
Problem
A repair enquiry needs more than a quick reply. The device, repair and shop’s price need to agree before a customer can make a booking. The product brief was to connect those steps with customer tracking and follow-up in one workflow.
Solution
Ampliflow built Cellbot around that journey: voice and chat intake, quotations grounded in a repair pricebook, booking flows and a customer portal. The published product distinguishes standalone-shop payments and CRM from the Shopify route, which supports quotes and unpaid bookings.
Architecture
Custom SaaS platform
AI price discovery
Voice intake
Customer portal
Payment flow
Follow-up automation
Delivered capabilities
These describe the product’s scope. This case study does not report a measured increase in bookings, revenue or time saved.
Price discovery
Repair workflow support
Customer portal
Self-serve tracking
Gallery
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