AI training for the work you do.

1. B01 — Choose a task: Pick one clear, manageable task and compare AI with doing it yourself. Decide when to stop.
2. B02 — Protect information: Check which account you are using, share as little as you can, and follow where the information goes.
3. B03 — Give clear instructions: Write a clear, complete brief, compare answers fairly, and improve one thing at a time.
4. B04 — Check the answer: Check the claims, dates, calculations and anything left out before you rely on an answer.
5. B05 — Plan a supervised workflow: Choose where a person must approve the work, and test what happens if a step fails.

Practice tasks

• Turn a supplier specification into a plain product description.
• Summarise a week of customer enquiries into recurring themes.
• Draft a restock or supplier query from a stock list.
• Rewrite one returns-policy paragraph in clearer language.

Fictional practice idea: For the fictional online garden shop Bramble and Co, draft one product description from a supplier specification and a short reply to a customer whose delivery is late. This is an outline for your own practice rather than a completed public exercise.

Human check: A colleague compares the draft against the supplier specification and the order record, then confirms the price, stock and delivery details are correct before anything is sent.

Boundaries: No pricing, discount or credit decisions. No consumer or legal advice, and no debt or returns rulings. No automated refunds, account changes or order cancellations.

Practice tasks

• Turn handwritten site notes into a clear job summary.
• Draft a materials list from a specification without inventing sizes.
• Turn a supplier delivery note into an office checklist.
• Draft a customer update from a progress note.

Fictional practice idea: For the fictional firm Kingsway Joinery, turn a page of site notes into a customer-safe job update and a short preparation checklist. This is an outline for your own practice rather than a completed public exercise.

Human check: The site supervisor checks every measurement, material and safety instruction against the original site sheet before the update leaves the office.

Boundaries: No structural, electrical, gas or other safety advice. No final quotes, contracts or building-regulation sign-off. No approvals on behalf of a customer, inspector or manufacturer.

Practice tasks

• Summarise a shift handover into clear actions.
• Draft a booking confirmation from a diary note.
• Turn a customer review into a short list of practical themes.
• Draft a staff briefing from a confirmed shift plan.

Fictional practice idea: For the fictional cafe The Willow Room, turn a shift handover into a summary and draft a polite reply to a booking change. This is an outline for your own practice rather than a completed public exercise.

Human check: The duty manager checks every date, table number and dietary flag against the booking system before the reply or handover is used.

Boundaries: No allergen, food-safety or medical advice. No automated booking changes, refunds or compensation. No decisions about a guest's request or complaint.

Practice tasks

• Turn a discovery call into agreed actions and open questions.
• Draft a plain scope outline from brief notes.
• Compare two supplier summaries side by side.
• Summarise client feedback into themes without naming anyone.

Fictional practice idea: For the fictional consultancy Alder Consulting, turn a client call transcript into agreed actions and a short list of open questions. This is an outline for your own practice rather than a completed public exercise.

Human check: The client-facing colleague confirms who owns each action and that no confidential detail is included before the notes are shared.

Boundaries: No legal, tax, financial or other regulated advice. No contract terms, commitments or pricing. No decisions made on behalf of a client or a third party.

Practice tasks

• Turn viewing notes into a factual summary.
• Convert an inspection note into a maintenance list.
• Compare two sets of viewing notes for gaps.
• Draft a factual update from a repair record.

Fictional practice idea: For the fictional agency Fernwood Lettings, turn viewing notes into a factual summary for a landlord and a short maintenance list. This is an outline for your own practice rather than a completed public exercise.

Human check: The property manager checks every fact, date and address against the original notes and the tenancy file before the summary is shared.

Boundaries: No legal, tenancy or eviction advice. No affordability, reference or tenant-selection decisions. No property valuation, pricing or access to tenant personal data without approval.

Practice tasks

• Summarise anonymised event feedback into themes.
• Draft a volunteer briefing from a coordinator note.
• Turn a funding report outline into plain English.
• Draft a reminder notice from a schedule.

Fictional practice idea: For the fictional Meadow Lane Community Trust, summarise anonymised event feedback and draft a short volunteer briefing. This is an outline for your own practice rather than a completed public exercise.

Human check: The coordinator confirms that no person is identifiable and that every figure matches the tally sheets before anything is circulated.

Boundaries: No safeguarding, eligibility or benefits advice. No fundraising or impact claims without verified figures. No sharing of participant personal data.

Practice tasks

• Draft a campaign brief from a client note.
• Write three alternative social post openings.
• Summarise audience comments into themes.
• Draft captions and alt text for a small image set.

Fictional practice idea: For the fictional Northloop Studio, write three social post openings and one caption for a campaign, then note the claims that need checking. This is an outline for your own practice rather than a completed public exercise.

Human check: A marketer confirms the claims, image rights and accessibility wording before any post is scheduled or published.

Boundaries: No publishing or scheduling without sign-off. No claims about reach, performance or results. No unlicensed images, voices or impersonation.

Practice tasks

• Draft a meeting agenda from an email thread.
• Summarise a long thread into decisions and actions.
• Tidy a spreadsheet of fictional records.
• Draft a standard reply from an approved template.

Fictional practice idea: For the fictional office Harper and Vale, turn a long email thread into decisions, actions and open questions. This is an outline for your own practice rather than a completed public exercise.

Human check: A colleague checks every name, date and decision against the original thread before the summary is relied on.

Boundaries: No HR, disciplinary or recruitment decisions. No payroll, invoicing or payment approvals. No regulated advice and no personal data beyond the approved task.

Healthcare, legal, financial and recruitment settings stay on general, low-risk administration. This is a boundary rather than a sector course, and it is not an accreditation.

Practice tasks

• Draft a factual appointment reminder from a diary note.
• Summarise a non-clinical administrative note into actions.
• Format a document checklist from a file list.
• Draft a neutral acknowledgement from an approved template.

Fictional practice idea: For the fictional Pinewood Practice, turn a non-clinical administrative note into a document checklist and a neutral appointment reminder. This is an outline for your own practice rather than a completed public exercise.

Human check: A qualified colleague confirms that nothing gives advice, makes a diagnosis or selects a person before anything is used or sent.

Boundaries: No clinical, legal, financial or tax advice. No diagnosis, triage or treatment guidance. No shortlisting, selection or eligibility decisions. No case, patient or client data beyond the agreed administrative task, and a qualified human reviews every output.