01
Enquiries land on the wrong desk
'Can you help?' arrives with no practice area, urgency or jurisdiction—and dies in someone's inbox.
A managed website and response system built around practice life—from the first 'can you help with…?' to the fit check, engagement, matter updates and review.
In the matter, not on the phone
01
'Can you help?' arrives with no practice area, urgency or jurisdiction—and dies in someone's inbox.
02
Names, IDs and matter basics get asked three times before the engagement letter goes out.
03
Wills and LPA enquiries ask the same five questions—every time, by phone, in fee-earner time.
04
The matter is progressing fine—but the client doesn't know that, and silence reads as neglect.
The client matter journey
Automation handles agreed messages and reminders. Legal advice, conflict checks, regulatory compliance and client files stay with the practice.
01
Practice area, urgency and the basics captured up front.
02
Right department, right fee-earner, next step made clear.
03
Intake details collected once, ready for the practice's checks.
04
Fixed-fee quotes and engagement documents chased politely.
05
Agreed milestone updates keep clients calm between real work.
06
Matter closed, feedback and review requested appropriately.
Included from £497/month
Use one mobile app to see the customer journey and take the next action without waiting until you are back at a laptop.
Features depend on setup, connected channels and user permissions; calls, messages, payment processing and AI usage are separate where applicable.
Mobile app
Illustrative app view
Conversations
New website enquiry
Reply from the same place.
Pipeline
Opportunity
Keep the next action clear.
Today
Appointment
Booking confirmed
Follow-up task
Next action ready
Invoice
Ready to send
£497/month · Cancel any time
Best when intake, engagement, matter updates and reviews need one reliable process.
02
Conversion
A website and follow-up system that keeps opportunities moving.
Includes: Everything in Website, plus the follow-up around calls, quotes, bookings, reviews, referrals and older contacts.
Choose this when: Enquiries arrive, but response and follow-up depend too heavily on memory.
£497/month
Up to 15 essential pages
Cancel any time
Campaign volume, communications usage and added production are scoped separately.
How the package works
01
Gather the content, access and priorities.
02
Agree the website structure and priority journeys.
03
Build the website and connected follow-up.
04
Test real enquiry scenarios.
05
Approve, launch and walk through the mobile app.
Legal-specific questions
We read your answers.
We clarify what matters.
We agree the next step.
Office
Manor HouseUse a clarity chat when talking is easier than typing.
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