01
The product range is invisible
Customers cannot tell whether the shop carries the category, style, size, brand or gift they need.
Websites and follow-up for independent shops
Give local customers a reason to visit.
Show what is on the shelves, answer stock questions and turn local searches into visits or collections.
In plain English
What you get
- WebsiteYour work, clear in seconds.
- EnquiriesThe right details, in one place.
- Follow-upReplies and reminders kept moving.
Proof to show when held
Make your proof easy to check.
We only publish proof you can verify.
- Real products and premises
- Clear delivery and returns
- Secure buying routes
The shelves change daily. The website still looks empty.
What makes a good local shop invisible online.
02
Stock questions interrupt the counter
Calls ask whether an item is available, can be held or comes in another option while staff are serving.
03
Visit details are scattered
Opening hours, parking, accessibility, collection and seasonal changes are not kept in one reliable place.
04
Online selling becomes all or nothing
A shop may need selected products, reservations or local collection rather than a huge catalogue.
£497/month · Cancel any time
Website + Follow-up for independent shops.
Answer stock enquiries, confirm collections and keep agreed customer follow-up moving after the visit.
02
Conversion
Website + Follow-up
Best for most businessesA website and follow-up system that keeps opportunities moving.
Includes: Everything in Website, plus the follow-up around calls, quotes, bookings, reviews, referrals and older contacts.
Choose this when: Enquiries arrive, but response and follow-up depend too heavily on memory.
- Quote, booking and no-show follow-up
- Review, referral and reactivation journeys
- A mobile app for messages, enquiries and follow-up
£497/month
Up to 15 essential pages
Cancel any time
Campaign volume, communications usage and added production are scoped separately.
Tell us what's stuck.
What happens next
- 1
We read your answers.
- 2
We clarify what matters.
- 3
We agree the next step.
Office
Manor House126 High Street, Solihull
West Midlands, UK
Prefer to talk it through?
Use a clarity chat when talking is easier than typing.
Get unstuckEnquiry journey
Your website
Services, proof and a clear next step.
- 01Local discovery
- 03Shop confirmation
- 06Return
The independent retail journey
From local discovery to confident purchase.
Approved stock acknowledgements, collection messages and customer updates can run automatically. Inventory accuracy, product advice, age restrictions, pricing, refunds, fulfilment and customer service stay with the retailer.
See the full journey
01
Local discovery
Show the shop's real categories, character, location and current reasons to visit.
02
Product or stock question
Capture item, option, timing and whether the customer wants delivery or collection.
03
Shop confirmation
Let staff confirm stock, suitability, hold terms and the next step.
04
Visit or purchase
Make hours, access, collection and approved payment routes clear.
05
Collection or delivery
Send an agreed ready or dispatch update only when the shop records it.
06
Return
Use consent-led news or replenishment messages without flooding the customer.
Included from £497/month
Run the day from your phone.
Use one mobile app to see each enquiry and take the next action without waiting until you are back at a laptop.
Features depend on setup, connected channels and user permissions; calls, messages, payment processing and AI usage are separate where applicable.
See Website + Follow-upMobile app
Illustrative app view
Conversations
New website enquiry
Reply from the same place.
Email
Text
Call
Enquiries
Open enquiry
Keep the next action clear.
- 1New enquiry
- 2Quote sent
- 3Booked
Today
Appointment
Booking confirmed
Follow-up task
Next action ready
Invoice
Ready to send
Questions for independent shops
The questions independent retailers ask us.
How the package works
Simple setup. Clear boundaries.
How the package works
- Start
- No setup fee. The first £497 monthly payment starts onboarding and covers up to three priority follow-up journeys.
- Each month
- We monitor the journeys already running and include one batch of minor website content changes.
- Your part
- You provide accurate content, the access we need and one person to approve the work. Nothing customer-facing goes live without approval.
- Connections
- Standard supported connections are included. Custom integrations and usage costs are separate.
- If you cancel
- When the paid package ends, the managed website, customer system, automatic follow-up, reporting and connected package services stop. Your domain, supplied materials and business data remain yours.
The launch sequence
- 01Gather the content, access and priorities.
- 02Agree the website structure and priority journeys.
- 03Build the website and connected follow-up.
- 04Test real enquiry scenarios.
- 05Approve, launch and walk through the mobile app.